Returns & Warranties

RETURN POLICY:

Rancher Supply (RSO) wants you to be completely satisfied with your purchases from us, but if you are not, please return the merchandise PREPAID (by the customer) within 30 days of purchase. Rancher Supply does not charge its customers a return restocking fee. Any and all returned merchandise must have prior authorization and a return authorization form completely filled out. Any return sent back without prior authorization and a completed return authorization form will be refused. You must include a copy of your invoice and/or packing slip along with your completed return authorization form inside the packaging or affixed to the outside of the package. Returns must be in good uninstalled resalable condition. Merchandise must be in its original packaging if shipped to you that way. All returns must be returned PREPAID. Be sure to inspect the package and/or shipment for any shipping damage before you sign a bill of lading from a freight carrier. It is the customer’s responsibility to contact the shipper about any shipment damages or losses as freight handling charges cannot be refunded by Rancher Supply. If an item arrives damaged by the carrier, you must note this on the shipping receipt and refuse delivery to avoid paying return freight charges. All approval or disapproval of product returns is at the sole discretion of Rancher Supply.

HOW TO RETURN AN ITEM:

To begin the return process, please contact our customer service department at 1-866-777-2724 or via email at customer.care@ranchersupply.com or via our contact form on the website. The completed return authorization form will need to be filled out with all necessary information. This form must be included in your return shipment. You are responsible for all return shipping costs on all non-defective merchandise. If your return item qualified for free shipping the original shipping charge incurred will be deducted from the amount of the refund. For returns of large items, you are responsible for paying the return freight, and freight fees on large items can run upwards of $500.00 in some cases. Please know that if you miss your delivery appointment or you refuse or return a non-damaged item you will be responsible for any additional freight charges. Returned merchandise must be in its original box with all original packaging, parts and documents. Care must be taken to make sure the product is properly packaged to avoid transit damage.

ITEMS DEEMED AS NON-RETURNABLE:

Products that have been used or installed from their new condition
Orders past 30 days of receipt date
Products that were damaged in shipment
Original shipping charges
Products without their original box and/or packaging material
Orders fulfilled by drop shipment
Products requiring fuel or oil where fuel or oil has been added to the product

WARRANTY INFORMATION:

All parts sold from Rancher Supply (RSO) will carry a 90 day manufacturer’s defect warranty which means that if the part fails due to a manufacturer’s defect within 90 days of purchase it will be replaced at no charge. Sole judgement of what constitutes a manufacturing defect failure will be made by Rancher Supply. Claims must be turned into Rancher Supply customer service within the first 90 days from the date of purchase. The warranty does not cover abuse, abnormal or improper use, fire, negligence, including lack of periodic proper maintenance, alteration, modification, accident, or use of wrong lubricants. Also, this warranty does not extend to expendable or normal wear items such as blades, shields, guards, pneumatic tires, seals, teeth, bearings, chains, sprockets, belts, springs, gearbox lubricant, hydraulic fluid or any other items that RSO deems a wear item. There are no other implied warranties on RSO products. Any questions concerning product warranties should be directed to the Rancher Supply customer service.

3PT ATTACHMENT WARRANTY INFORMATION:

All 3 pt. attachment units sold from Rancher Supply (RSO) will carry a one year manufacturer’s defect warranty which means that if the unit fails due to a manufacturer’s defect within one year from the purchase date the part or parts that failed will be replaced at no charge. Installation of new replacement parts will be the responsibility of the consumer. Sole judgement of what constitutes a manufacturing defect failure will be made by Rancher Supply. Claims must be turned into RSO customer service during the first year from the date of purchase. The warranty does not cover abuse, abnormal or improper use, fire, negligence including lack of periodic proper maintenance, alteration, modification, accident, use of wrong lubricants. Also, this warranty does not extend to expendable or normal wear items such as blades, shields, guards, laminate tires, pneumatic tires, seals, teeth, bearings, chains, sprockets, belts, springs, gearbox lubricant, hydraulic fluid or any other items that RSO deems a wear item. There are no other implied warranties on RSO products. Any questions concerning product warranties should be directed to the Rancher Supply customer service.